Starting 1 July 2025, Support at Home will replace the Home Care Packages (HCP) program and the Short-Term Restorative Care (STRC) program, creating a single, streamlined system. It covers the following five registration categories:
- Home & community services
- Assistive technology & home modifications
- Advisory and support services
- Person care and care support in the home and community, including respite
- Nursing and transition care
Depending on their registration groups, SAHP-registered providers should comply with the Provider Obligations, the Code of Conduct, and some of the Strengthened Quality Standards.
How Can We Assist You?
Gap Assessment
We offer this service to organisations that have existing documents including policies, procedures, manuals, forms, handbooks, etc. and would like to check if the existing documents meet the requirements of the desired standards and what they need to do to certify the system.
01
System Development
We offer this service to organisations that do not have any existing system (documents) including policies, procedures, manuals, forms, handbooks, etc. or the gap assessment shows that their existing system needs to improve to meet the requirements of the desired standard.
02
Implementation
A Management system should be documented and implemented to meet the requirements of the desired standards. We will supervise and guide our clients during the Implementation of the management while they follow the policies and procedures and use the forms.
03
Internal Audit
An annual internal audit is required to get certified and maintain the ISO certificates. We offer this service to organisations that do not have the internal resources to conduct the internal audits or would like to have a new pair of eyes to detect the opportunities for improvements.
04
Attending External Audit
Dealing with the external auditor might be quite stressful and challenging for the organisations, particularly for the ones that are willing to certify their system for the first time. We will attend the external audit and assist them as a facilitator for a better and smoother experience.
05
Ongoing Maintenance
Once the organisations achieve their certificate, they will face a new challenge for maintaining what they have achieved as every year the certification body comes back for a surveillance audit. We offer this service to draw their attention to what they might miss in the routines.
06
Application Form
Please complete our comprehensive application form and help us understand your unique needs to receive an accurate and competitive proposal tailored to your specific requirements.
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